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Orders: Introduction

Orders that are received can have different status:

  • Pending: means the order has NOT been paid and has NOT been shipped.
  • Verifying Payment: means the order has NOT been paid (but the customer has send a notification that he/she has sent the payment) and has NOT been shipped.
  • Processing: means the order has been paid and has NOT been shipped.
  • Shipped: means the order has been paid and has been shipped.

Depending on the Payment Methods, this will be the flow of Order status:

  • For Bank Transfer, the Order status flow will be the following:
    • Order received from website, The Order status will be Pending
    • Customer do payment confirmation from the website, the Order status will be Verifying Payment
    • You checked the payment and confirm that the payment has been received. The Order status will be Processing
    • You shipped the items. The Order status will be Shipped
    • In the case that you decide to cancel the Order. The Order status will be Cancelled
  • For automatic payment (e.g. Credit Card, Electronic Banking), the Order status flow will be the following:
    • Order received from website, payment will be done automatically. The Order status will be Processing
    • You shipped the items. The Order status will be Shipped
    • In the case that you decide to cancel the Order. The Order status will be Cancelled

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